Executive – Order Management / Customer Service

Job Title: Executive – Order Management / Customer Service

Location: Pune

Terms: Full-time  

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About the Company:

We are a dynamic and fast-growing Indian organization in the carbon and graphite industry, committed to delivering innovative and high-quality solutions for diverse applications. With a focus on cutting-edge technology and customer satisfaction, we specialize in producing advanced carbon and graphite products that meet the ever-evolving needs of industries worldwide.  

Our rapid growth is driven by our passion for excellence, strong industry expertise, and dedication to sustainable practices, positioning us as a trusted partner for businesses seeking reliable and tailored solutions. Join us on our journey as we continue to shape the future of the carbon and graphite industry!

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About the Role:

The Executive – Order Management / Customer Service will be responsible for managing the complete order lifecycle — from order receipt to delivery — ensuring accuracy, efficiency, and exceptional customer experience. The role requires strong coordination across internal departments and proactive communication with customers to ensure smooth operations.  

Responsibilities:

• Manage end-to-end order processing including order entry, work orders, order tracking, invoicing, and delivery coordination.

• Communicate proactively with customers regarding order status, delivery timelines, and any potential delays or issues.

• Coordinate closely with internal teams such as Sales, Logistics, Production, and Finance to ensure accurate and timely order fulfillment.

• Handle customer inquiries and complaints through phone, email, or ticketing systems, ensuring prompt resolution and maintaining high customer satisfaction.

• Maintain accurate and up-to-date records of customer interactions and transactions in CRM/ERP systems.

• Monitor inventory levels and inform relevant departments about stock shortages or supply chain issues.

• Prepare and maintain regular reports on order status, backorders, and key customer service metrics.

• Support continuous improvement initiatives to enhance order management efficiency and customer experience

Candidate Requirements:

• Qualification: Graduate / Postgraduate in Commerce, Business Administration, or related field.

• Experience: 2–5 years in order management, customer service, or sales coordination (preferably in manufacturing / industrial / chemical sectors).
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‍Skills Required:

• Strong communication and coordination skills.

• Proficiency in MS Office, ERP/CRM systems.

• Attention to detail and process-oriented mindset.

• Ability to handle multiple priorities and work under deadlines.

• Customer-focused attitude with problem-solving capabilities.